Account Deletion
MASH ECO Account Deletion Process
Conforming to GDPR standards and Bangladesh Data Privacy Guidelines
Irreversible Action Notice
Permanent account deletion is an irrevocable action. Once executed, your merchant dashboard access, product listings, order records, customer databases, courier credentials, and media files will be permanently purged from our infrastructure.
1. Pre-Deletion Checklist
2. The 4-Stage Deletion Procedure
Stage 1: Formal Request Submission
The verified store owner submits an account deletion request via Dashboard Settings or by emailing [email protected] from the registered owner email address.
Stage 2: Identity & Ownership Verification
To prevent unauthorized destruction from compromised staff accounts, a two-factor verification OTP is delivered to the registered store owner's primary mobile phone and email.
Stage 3: 14-Day Safety Grace Window
Upon verification, the storefront is immediately toggled offline to prevent new orders. A 14-day security grace period begins. During this window, the store owner may reverse the request by contacting support.
Stage 4: ACID Cascading Data Eradication
When the 14-day grace window expires, our cloud database executes a sequential transactional purge deleting:
- Tenant record and release of custom domain / subdomain mappings.
- Owner credentials and all associated staff accounts.
- All products, categories, tags, and inventory records.
- Complete order logs and fraud detection histories.
- Stored courier credentials (Steadfast, Pathao, REDX).
- Permanent API-driven deletion of all hosted media and product images from Cloudinary CDN.
3. Regulatory Audit & Statutory Retention
In adherence to Bangladesh National Board of Revenue (NBR) audit requirements and fiscal compliance laws, historical tax invoices and financial settlement receipts are retained in an immutable ledger for statutory accounting timeframes.
Need immediate assistance regarding account deletion? Email our compliance team at [email protected] or call (+880) 1880840849.